You know when you call certain businesses and you’re given the warning, “Your call may be recorded to ensure quality service” or something of that nature? Well, the team at Fonolo is giving you that very same power. Not only that, but you can completely bypass all of the annoying phone menus and access the point of customer care that you’re looking for.
The entire process is very simple: Create an account, search for the company you want to call, and select the menu in the phone tree that you wish to access. If you’ve added your phone number to your account then Fonolo will call you once it’s connected and you can get straight to the point. From there you can simply click on the “start recording” button and your call will be recorded. You can also add notes and bookmark companies that you frequently call. The recording can later be played online or you can download it.
There’s also a nice feature called “Quick Tones” that allows you to add longs strings of numbers, like your frequent flier number, and then you can have Fonolo enter them in for you with one click. This isn’t recommended for things like credit cards, but if you’re always calling your cable company or car insurance carrier, then this could come in handy when asked for your account number.
To see Fonolo in action, watch the screencast below (best viewed in HD in full screen):
[wpvideo 5twtyizr]
[via Lifehacker]
